Privacy policy
Mulberry Mae operates this online store and website. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise use our services.
Personal information we collect
Depending on how you interact with our website, we may collect:
- Your name, email address, telephone number, billing address and delivery address.
- Order information, including products purchased, payment confirmation, returns and cancellations.
- Information provided when contacting customer support.
- Device, browser, IP address and website-usage information.
- Marketing preferences, including whether you have subscribed to our emails.
Payments are processed by our payment providers. Mulberry Mae does not directly store complete payment-card details.
How we collect information
We may collect information directly from you when you place an order, subscribe to emails or contact us. Information may also be collected automatically through cookies and similar technologies or received from service providers that help us operate our store.
How we use your information
We may use personal information to:
- Process payments and fulfil orders.
- Arrange and provide delivery.
- Process cancellations, returns and refunds.
- Communicate with you about an order or enquiry.
- Operate, protect and improve our website.
- Detect or prevent fraud and other unlawful activity.
- Send marketing communications where you have consented to receive them.
- Comply with legal, accounting and regulatory obligations.
How we share information
We may share information when reasonably necessary with service providers that assist us, including Shopify, payment providers, delivery providers, email-service providers, website-hosting providers and professional advisers.
We may also disclose information where required by law, in response to a lawful request from an authority, or where necessary to protect our rights or the rights of others.
Shopify
Our store is hosted by Shopify. Information submitted through this website may be processed by Shopify and its service providers to operate and improve the store.
You can learn more by reading Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and support relevant marketing.
You may manage cookies through the options provided on our website or through your browser settings. Disabling certain cookies may affect how the website functions.
Marketing communications
We will send promotional emails only where permitted. You can unsubscribe at any time using the unsubscribe link in an email. You may still receive essential messages concerning orders or customer-service enquiries.
Security and retention
We take reasonable organisational and technical measures to protect personal information. However, no method of electronic transmission or storage is completely secure.
We retain information only for as long as reasonably required to provide our services, meet legal and accounting obligations, resolve disputes and enforce our agreements.
International processing
Shopify and some of our service providers may process or store personal information outside South Africa. Where this occurs, we rely on appropriate safeguards and applicable data-protection requirements.
Your rights
Subject to applicable South African law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, object to certain processing, withdraw consent or request deletion where legally permitted.
We may need to verify your identity before completing a request.
Children’s information
Our website is not intended for children, and we do not knowingly collect children’s personal information without appropriate consent.
Changes to this policy
We may update this Privacy Policy to reflect changes to our business, services or legal obligations. The updated version will be published on this website with a revised date.
Contact
For questions about this Privacy Policy or requests concerning your personal information, contact:
Mulberry Mae
Email: hello@mulberrymae.co.za
Location: Krugersdorp, Gauteng, South Africa