Refund policy

If you need to cancel or return an order, please contact hello@mulberrymae.co.za and include your order number.

Cancellations

Orders that have not yet been dispatched may be cancelled for a full refund. Please contact us as soon as possible if you wish to cancel.

If an order has already been dispatched, it will need to be handled as a return.

Returns

Please contact us within 14 days of receiving your order if you wish to request a return.

For hygiene reasons, returned pillowcases must be unused, unwashed, unmarked and in their original packaging. Please contact us before sending an item back so that we can provide the correct return instructions.

Unless the product is defective, damaged or incorrect, the cost of returning it is the customer’s responsibility.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If it is damaged, defective or not the item you ordered, contact us promptly at hello@mulberrymae.co.za with your order number and clear photographs.

We will assess the issue and provide the remedy required under applicable South African consumer law. Nothing in this policy limits your rights under the Consumer Protection Act.

Refunds

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued to the original payment method.

Please allow time for your bank or payment provider to process the refund. Original delivery charges are not normally refundable unless the item was defective, damaged or incorrect, or a refund is otherwise required by law.

Contact

To request a cancellation, return or refund, contact:

Mulberry Mae
Email: hello@mulberrymae.co.za